Shipping policy

Shipping Policy

At NuviaCare, we aim to provide reliable and transparent shipping for all orders.

Processing Time

Orders are generally processed within 1–3 business days after payment is successfully received.

Orders placed on weekends or U.S. holidays may begin processing on the next business day.

During promotional periods, holidays, or periods of unusually high order volume, processing may take longer.

Shipping Time

Estimated delivery time is generally:

Standard Shipping: 5–10 business days

Delivery estimates are approximate and are not guaranteed.

Actual delivery times may vary depending on the destination, carrier, weather, holidays, customs procedures, and other circumstances outside our control.

Shipping Costs

Shipping charges will be displayed during checkout before the order is completed.

From time to time, NuviaCare may offer promotional free shipping subject to the conditions stated on the website.

Order Tracking

When tracking information becomes available, we may send tracking information to the email address provided with your order.

Please allow some time for carrier tracking information to update after the package has been shipped.

Delayed or Lost Packages

If your tracking information indicates that a package has been delivered but you have not received it, please contact us as soon as possible.

We may work with the shipping carrier to investigate the shipment.

NuviaCare is not responsible for delays caused by circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order is returned because of an incorrect or incomplete shipping address, additional shipping charges may apply for reshipment.

International Shipping

If international shipping is offered, customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.