Contact information

For product information, order updates, delivery questions or return requests, contact Svahacare using the details below. Include your order number if you have one. For compatibility questions, tell us the product option and the make and model of the equipment. Please do not send a child's medical records or photographs for an ordinary product inquiry.

Email: info@svahacare.com
Phone: +86 186-8899-8089
Website: https://svahacare.com
Store operator: Firefly E-commerce Limited

Business address
Room 803B, 8/F, West Coast International Building, 290–296 Un Chau Street, Cheung Sha Wan, Kowloon, Hong Kong, China.

U.S. warehouse and return address
16928 Valley View Ave, La Mirada, CA 90638, United States
Please contact us before sending a return. The warehouse address is for fulfillment and authorized returns, not a customer service office.

Customer Service Hours: Monday-Friday, 9:00 AM-4:00 PM (UTC-5)
Closed: Saturdays, Sundays, and public holidays in China.

You may email at any time; messages received outside service hours are reviewed on the next customer service business day. International calling charges may apply to the +86 telephone number, depending on your provider.

For order changes or cancellations, email within 24 hours of ordering. Return requests must be made within 30 calendar days of delivery. Please report damage, quality problems or an incorrect item within 3 calendar days of delivery so we can help promptly.